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Grievances/complaints mechanism
Where the entity is interested only in the logging of grievances, complaints and suggestions, this facility provides convenient service with unique advantages over the existing stand alone in-house facility that may be operating. This allows for hundred percent logging of complaints, grievances and suggestions and flexibility in taking action on the comprehensive reports by the client in its normal desired work culture.
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EthicsCall whistle blower facility is at arm’s length from the management. Usual concerns of in-house facility are as regards ‘confidentiality’ of information and ‘confidence’ of the whistle-blower. These concerns are avoided if the facility is with the Red Flag.
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The entity is provided with a comprehensive fortnightly report on all complaints and grievances received in the format that is actionable immediately.
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EthicsCall whistle blower facility allows use of integrated IT system of receiving complaints and allegations through exclusive web-pages, emails and surface mail.
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The system allows for segregation of complaints and grievances on pre-determined criteria for collating and reporting on the issues.
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The facility is manned by professionals in this domain.
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